Total waste of money and then time attempting to keep it working

The desktop version is barely adequate - was unable to download one of the purchased titles for months, then it just magically seemed to work. Since then the desktop title has worked but face it - we purchase an electronic version for the easy access and it has never been reliable disappearing ad lib and only sometimes reappearing when I sync the account. I just ended a phone call with tech support and they cannot access the network to assist. I very much regret not going with the paper version and am attempting to obtain a refund. This has been a most unsatisfactory experience. Update - they tell me that they will keep working on the issue but will not refund my money as the purchase went through a third party Channing Bete who also refused me a refund. AVOID THIS APP/ebook.

Louislg about AHA eBook Reader, v5.7